This is how our returns procedure works:
1. activate the returns function:
- After your goods have been dispatched, you can use the returns function in your customer account.
- Go to your order and select the items you wish to return.
2. important notes on returns:
- Follow these instructions carefully to ensure a smooth process and refund of the purchase amount.
- Failure to do so may result in damages being deducted from the refund amount.
3. packaging of the item:
- Pack the item securely and protect it from damage.
- Ideally, use the original packaging. If this is no longer available or damaged, use sturdy shipping packaging with sufficient protective materials.
4. use sufficient filling material:
- Place the packaged item in the shipping packaging and add sufficient padding to prevent it from shifting.
5. labeling and return shipping costs:
- You are responsible for the cost of return shipping. Select a shipping service provider of your choice.
- Do not return any parcels freight collect. These costs will otherwise be deducted from your refund amount.
- In the event of incorrect delivery: Use the return function. Ignore the reference to self-payment and simply send the request. We will send you a free return label after checking your request.
6. removal of old labels:
- Remove all old shipping labels from the shipping box to avoid confusion.
7. attaching the return label:
- Clearly affix the shipping carrier's label to the package.
- Make sure that all the required information is clearly legible.
8. return address:
Return the item to the following address:
Sacher & Co. GmbH
Returns | Order number BS****
An der Muehle 6
09456 Annaberg-Buchholz
Germany
Click here to go to your customer account
